POLICY
Return and Refund Policy
– If you are purchasing directly at a branch, please contact the branch hotline for assistance.
– If you are purchasing through the website, please contact the hotline at 0338000308.
1. Voltra Badminton Shop allows customers to exchange/return goods in the following cases:
– The product is not the correct size: Buyers can request an exchange/return if they are not satisfied with the product within 1 day of receiving it. Voltra Badminton Shop will exchange the product for the customer. The product to be exchanged/returned must be in its original condition and unused.
– The purchased product is defective or past its expiration date: Please check the product before payment. In case the product is defective due to manufacturing faults, or damaged during shipping affecting its appearance and functionality, please refuse to accept the delivery and return the product to us.
– The product is not ready to use upon delivery: Please read the instruction label carefully and ensure the product meets your needs. You can contact Voltra Badminton Shop for further assistance.
– The product delivered does not match the order: If the product delivered does not match your order, please contact Voltra Badminton Shop to reconfirm your order. In case of an error on the shop’s part, Voltra Badminton Shop will proceed with exchanging/returning the product for you.
2. Conditions for product exchange/return:
Time limit for requesting an exchange/return: within 1 day of receiving the goods, and you must contact us immediately via hotline to confirm the exchange/return.
Condition:
u2013 The returned product must be in its original packaging.
u2013 The warranty card (if any) and company seal on the product must be intact.
u2013 The exchanged/returned product must have its original box and be unused.
u2013 The customer is responsible for shipping and packaging costs (for size exchanges).
Warranty Policy
– If you are purchasing directly at a branch, please contact the branch directly via hotline.
– If you purchased through the website, please contact us directly via hotline 0338000308.
1. Cases eligible for warranty:
– The product is still under warranty.
– The product is defective due to a manufacturing fault.
– The warranty card is intact.
2. Cases not covered by warranty:
– The product is out of warranty as stated on the warranty card, or the warranty card is lost.
– The warranty card does not clearly state the product code and the date of purchase.
– The product code and warranty card do not match or cannot be identified for any reason.
– The product is scratched, dented, or deformed due to user misuse.
– Customers tamper with or repair the product themselves.
3. Product Warranty Procedure:
– Step 1: Upon discovering a product defect, please keep the product in its original condition and contact Voltra Badminton Shop immediately.
– Step 2: Please present your warranty card with complete product code and purchase date information.
– Step 3: Voltra Badminton Shop will receive the product and send it to the manufacturer for inspection.
– Step 4: In case of a product defect caused by the manufacturer, you will receive a replacement product.
Shipping and Delivery Policy
1. For customers purchasing directly at the branch:
Please contact the branch hotline directly to discuss policies, costs, and delivery times.
2. For customers purchasing online through the Website:
After receiving your order information, we will process it within 24 hours and respond to you regarding payment, delivery time, and shipping fees. Delivery time is usually between 2-5 days from the order confirmation date, depending on the delivery address.
Regarding shipping costs, Voltra Badminton Shop uses external shipping services, so shipping fees will be calculated according to the rates of the shipping companies, depending on the location and weight of the order. You will be informed of the specific fee when we contact you to confirm your order.
3. For wholesale customers:
For customers requiring large quantities or wholesale buyers, Voltra Badminton Shop will use the delivery services of shipping companies, and the fees will be calculated according to the rates of the shipping service providers or as agreed upon in the contract between the two parties. Wholesale contact: 0911 105 211
Complaint Handling Policy
– The complaint resolution time is a maximum of 03 (three) working days from the date of receipt of the customer’s complaint. In case of force majeure, both parties will negotiate independently.
1. Product and warranty complaints:
– For customers who purchased directly at our branches: Please contact the branch hotline directly for faster processing when sending your racket for warranty service (Customer information will be stored separately for each branch).
– For customers purchasing through the website: Please contact us directly via hotline: 0338000308 for assistance.
2. Complaints about service quality:
Customers with complaints about service quality, products, and staff attitude can contact our customer service hotline at: 0334.741.141
Privacy Policy
1. Purpose and scope of information collection:
The website VoltraBadminton.com does not sell, share, or exchange customers’ personal information collected on the website with any third party. The personal information collected includes: Full name, Address, Phone number, Email address, Product name, Quantity, and Delivery time.
2. Scope of information usage:
Personal information collected will only be used internally by Voltra Badminton Shop for customer support, processing orders, confirming financial transactions, and sending promotional notifications if requested.
3. Information retention period:
Regarding personal information, Voltra Badminton Shop will only delete this data if the customer requests it via email to: voltrabadminton@gmail.com
4. Individuals or organizations that may have access to personal information:
– VOLTRA BADMINTON COMPANY LIMITED
– Authorized partners who have signed contracts to perform a portion of the services (such as delivery companies).
5. Address of the unit collecting and managing personal information:
– VOLTRA BADMINTON COMPANY LIMITED
– Address: 161 Dien Bien Phu
– Phone: 0338000308
– Email: voltrabadminton@gmail.com
6. Mechanism for resolving consumer complaints:
We are committed to keeping your information confidential. If your personal information is used for purposes other than those stated, please contact us immediately via hotline 0338000308 or email: voltrabadminton@gmail.com